Privacy Policy

This privacy policy applies to all members who use jaya9's website and services. When you register on the jaya9 platform, log in, or use any of our services, you are considered to have agreed to the terms of this policy.

jaya9 considers the protection of users' personal information a fundamental responsibility. This policy has been prepared so that you can clearly understand how your information is managed. To learn more about us and our operations, please read our About Us page.

In this policy, "user" refers to any person, registered or unregistered, on the platform. "Information" refers to any personally identifiable data that can directly or indirectly identify an individual.

jaya9 collects the following categories of information in order to provide services and manage memberships:

2.1 Registration and Identity Information

• Full name, date of birth and national ID number (where applicable)
• Email address and mobile number
• Username and encrypted password
• Residential address

2.2 Financial and Transaction Information

• Mobile number linked to a bKash, Nagad, Rocket or Upay account
• Deposit and withdrawal transaction history
• Account balance and bonus history

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Cookies and session data
• Site usage time, page history and click patterns

2.4 Communication Information

• Messages sent to customer support via live chat and email
• Content of complaints, suggestions or feedback messages

jaya9 generally collects user information in the following ways:

• Information provided directly: Information you provide when completing a registration form, going through the identity verification process, or contacting us through support channels.
• Automatic collection: When you use the platform, technical information is collected automatically through cookies, log files and tracking technologies.
• From third parties: Information received through identity verification and fraud prevention services.
• Mobile payment gateways: Transaction information collected when a transaction is completed via bKash, Nagad, Rocket or Upay.

Automatically collected information is used primarily to monitor platform performance and ensure security. You have the option to disable cookies from your browser settings, though doing so may limit certain features of the service.

jaya9 uses collected information only for specific, lawful and transparent purposes. Those purposes are described below:

4.1 Account Management and Service Delivery

Information is used to complete the registration process, verify logins, process deposits and withdrawals, credit bonuses and maintain the history of your account.

4.2 Identity Verification and Fraud Prevention

Information is analysed to maintain platform security and to prevent unauthorised access, money laundering and fraudulent activity. This process is essential to protect the interests of all members.

4.3 Customer Support

Your account and transaction information is needed to provide 24/7 live chat and email support in Bengali and English. Support team members access only the information necessary to resolve your issue.

4.4 Platform Improvement and Monitoring

Anonymous or aggregated data is analysed to improve the user experience, identify technical errors and monitor service quality.

4.5 Communications and Notifications

Important account notifications, transaction confirmations, policy changes and, where applicable, promotional information are sent to your registered email address and mobile number.

jaya9 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Only the information necessary for payment processing (bKash, Nagad, Rocket, Upay), identity verification and technology infrastructure support is shared with contracted partners. These partners are bound by strict confidentiality agreements and are not permitted to use the information for any other purpose.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a law enforcement authority, or applicable law. In such cases, jaya9 endeavours to disclose as little information as possible.

5.3 Corporate Changes

User information may be transferred in the event of a business merger, acquisition or asset transfer. You will be notified in advance if such a change occurs.

5.4 Third-Party Links

Our platform may contain links to third-party sites. jaya9 is not responsible for your activity on those sites. Each external site has its own privacy policy.

jaya9 follows industry-standard technologies and practices to protect your personal information. The main security measures are listed below:

• SSL Encryption: SSL technology is used across all pages of the platform, encrypting all data exchanged between your browser and our servers.
• Password Hashing: Your password is never stored in plain text; advanced hashing algorithms are used.
• Access Controls: Only authorised staff can access your information for specific, defined purposes. All access is logged and monitored.
• Regular Security Testing: Regular security audits are conducted to identify and address platform vulnerabilities.
• Data Backups: Data is regularly backed up on secure servers so that information is not lost in the event of a technical problem.

While we take every precaution to protect your information, no digital system is entirely risk-free. In the event of a data breach, we will notify affected users as quickly as possible.

jaya9 retains your information only for as long as necessary. The retention policy is described below:

• Active accounts: All relevant information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, information may be retained for a defined period to meet legal obligations and resolve disputes.
• Transaction records: Financial transaction information is retained for the period required by applicable law.
• Marketing information: Information held for the purpose of sending notifications is deleted once you withdraw your consent.

As a registered member of jaya9, you have the following rights regarding your personal information:

8.1 Right to Access

If you would like to know what information is held about you, you may submit a request to customer support.

8.2 Right to Rectification

You have the right to request correction of any information that is inaccurate or incomplete. In many cases you can update your information directly from your profile settings.

8.3 Right to Request Deletion

Subject to legal obligations, you may request that your information be deleted. A request to close your account can be made through the support channel.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes — in particular for marketing communications.

8.5 Withdrawal of Consent

Where processing of your information is based on your consent, you may withdraw that consent at any time. Processing that was completed before you withdrew consent will remain lawful.

To exercise these rights, contact our support team by email or live chat.

jaya9's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

9.1 Essential Cookies

These cookies are essential for maintaining login sessions and ensuring security. Without them the platform will not function correctly.

9.2 Functional Cookies

Used to remember your language preference, information from previous sessions and personal settings.

9.3 Analytical Cookies

Anonymous usage data is collected to understand which parts of the platform are used most and where improvements are needed.

You can disable cookies from your browser settings. However, disabling essential cookies may prevent core services such as login from working properly.

jaya9's services are intended only for persons aged 21 or above. The date of birth collected at registration is used to verify this age requirement.

We do not knowingly collect information from minors. If a person registers using false information and this is later proven, the account in question will be suspended immediately and the information will be deleted.

For details on responsible gaming features including controlling playing habits, setting limits and self-exclusion options, please read our Responsible Gaming page.

jaya9 reserves the right to amend or update this privacy policy as needed. Advance notice of significant changes will be sent to your registered email address.

If you continue to use the platform after a change, it will be assumed that you have accepted the updated policy. We therefore recommend that you read this page regularly.

This privacy policy is connected to jaya9's Terms and Conditions and both documents should be read together.

If you have any questions, objections or complaints about this privacy policy, please contact the jaya9 customer support team:

• Live Chat: Use the platform's live chat for 24/7 direct support — available in both Bengali and English.
• Email: [email protected]

We will review your complaint promptly and do our best to provide an effective resolution. You can also visit our FAQ section for answers to common questions.